At Pixel Fist Gaming, we strive to provide an enjoyable and seamless gaming experience. However, we understand that sometimes things don’t go as expected. Our refund policy is designed to be clear and fair to all users, ensuring that you can confidently make purchases with peace of mind. 1. Eligibility for Refunds: Refunds are applicable only to purchases made through our official platform. If you experience any issues with a game or service, please contact our support team within 7 days of purchase. The following conditions apply for refunds: Unplayable Content: If you encounter technical issues that prevent access to the purchased content. Accidental Purchases: If a purchase is made by mistake, you may request a refund within 48 hours of the transaction. 2. Non-Refundable Purchases: Some items are not eligible for refunds, including: Digital content, such as downloadable skins or in-game currency, once they have been used or activated. Purchased tickets for events or tournaments that have already occurred or are in progress. Subscriptions that have already been partially or fully used during the current billing cycle. 3. How to Request a Refund: To request a refund, please follow these steps: Log into your account and navigate to the Refund Request section under "My Account." Select the purchase for which you are requesting a refund and provide a brief explanation of the issue. Submit the request, and our support team will process it within 3-5 business days. 4. Processing Time: Once a refund request is approved, the funds will be returned to your original payment method. Please note that processing times may vary depending on your payment provider but typically take 5-10 business days. 5. Refund Approval and Denial: Refunds are granted based on the criteria outlined above. If your request is denied, you will be informed of the reasons, and you may appeal the decision by providing additional details to our support team. 6. Customer Support: If you have any questions or need assistance, please don’t hesitate to reach out to our Customer Support Team. We are here to help you!
